Dick Costolo, Twitter CEO, recently did an interview that’s been quoted up and down the management blogosphere. What was his point?
It’s this: Imagine you’re in a meeting with someone and plot the following on two axes.
X-axis: how clearly you communicated what you wanted to convey to the person you’re meeting with
Y-axis: how happy or mad that person is with you at the end
The takeaway: Optimize for the X axis and avoid a scenario where “you are taking to dos and moving up the y axis and you are going to spend all afternoon on those to dos you took” in an effort to make them feel better.
More on this has been written on another solid blog: AVC.